AWF Careers

AWF Careers

Join American Wood Fibers and become part of a great team.

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Who is American Wood Fibers?

American Wood Fibers (AWF) was founded in 1966 and is recognized as a leader in the field of specialty forestry products. Over the past 50 years, AWF has expanded beyond its specialty forest products, producing a broader array of offerings for industrial, commercial, consumer, and agricultural markets. We offer large and small animal bedding, industrial wood flour, premium wood pellet products, firewood, soil and compost, specialty commercial, industrial and agricultural products, and transportation services. Headquartered in Columbia, Maryland, AWF has ten manufacturing sites across the continental U.S.

We strive to serve our customers by being the lowest cost producer with the highest quality products. It is our goal to provide a positive contribution to the environment through total waste utilization. This mission helps our staff achieve their individual and personal goals throughout their career.

Where are we located?

Our corporate headquarters is in Columbia, MD. In addition, we have 10 operating plants across the country:

• Pella, IA
• Jamestown, CA
• Marysville, CA
• Lebanon, KY
• Jessup, MD
• Clarks, NE
• Circleville, OH
• Marshall, TX
• Marion, VA
• Schofield, WI
• Laurinburg, NC

Why work for AWF?

As an industry leader in specialty forestry products, American Wood Fibers (AWF) is constantly seeking bright, reliable, talented, self-motivated individuals who are looking for careers with a growing company. AWF presently employs over 400 team members who support our 11 locations throughout the US. We recognize that our continued success depends on the skill, creativity, and initiative of everyone on our team.

Experience a more rewarding career where you are valued. Reduce your workplace stress while enjoying a smaller manufacturing environment and approachable management. It’s time to love where you work!

Our staff fills a wide range of roles, from managers to office staff to drivers to manufacturing employees. The average tenure of our employees is over 10 years. Read more about our benefits and culture to see how you can become part of AWF’s culture of excellence.

Employee Benefits

AWF offers attractive work environments and competitive wages. We also provide a comprehensive benefits package that adds approximately 33% in equivalent wage value to basic compensation.

Some of the benefits of working at AWF include:
• Health insurance, including medical/mental health, dental and vision
• Paid time off & paid holidays
• Company-paid Volunteer Day to serve the local communities
• Fully-vested 401(k) with employer match
• Company-paid life/AD&D insurance
• Supplemental life/AD&D and disability insurances
• Medical and dependent Flexible Spending Account program
• Company-sponsored wellness program
• Tuition scholarship program for children of employees
• Education assistance and excellent training to provide you with the necessary tools to be successful
• Employee events, including an annual awards banquet, summer family outing, and more

Career Growth in a Family Culture

American Wood Fibers has a long history of excellence. Family-owned for four generations, we continue to grow and expand every day. Our employees enjoy working in a family environment and take pride in the quality, American-made products they produce.

American Wood Fibers values employee opinions and is always open to suggestions. You can feel comfortable contributing your ideas to help guide the future of our company, knowing that your voice will be heard. Enjoy going into work every day where you will be in a positive, collaborative, anti-stress atmosphere. We strive to provide our employees with the best workplace environment. We are a workforce that values and shares the strength of our differences as a way to make AWF successful.

A career with AWF can take you as far as you want to go. For the individual who wants more than just the typical job experience, a career at AWF can be truly rewarding, offering variety and opportunity for those looking to grow. Many members of our management team have been with us for much of their careers, and through hands-on training and leading management practices, have become recognized leaders within our company and throughout our industry.

Are you ready? Find out just how far a career with us can take you.

Current Job Openings with AWF

California

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Marysville

Shipping Coordinator

American Wood Fibers (AWF) was founded in 1966 and is recognized as a leader in the field of specialty forestry products. Over the past 50 years, AWF has expanded, producing a broader array of offerings for industrial, commercial, consumer, and agricultural markets. Headquartered in Columbia, Maryland, AWF has eleven manufacturing sites located across the continental U.S.

The Shipping Coordinator will be responsible to coordinate daily shipping/logistics activities for the Olivehurst/Marysville operations to satisfy all customer and supplier requirements.

Key Responsibilities of the Shipping Coordinator include:

  • Works closely and effectively communicates with Sales, Transportation and Operations to exceed customer expectations e.g. collaborate with other departments and develop positive relationships with customers, suppliers, employees, and carriers.
  • Provides and maintains excellent customer service. Ensures customers and employees are highly regarded and receive exceptional service throughout all job responsibilities.
  • Monitors, troubleshoots, and provides timely resolution on delivery exceptions daily rectifying issues with transit such as delivery times, shortages, and non-conformance.
  • Accurate order entry and process documents (shipping instructions, Bills of Lading, etc.).
  • Follows or develops requirements for data capture (CRM), reporting, and analysis. Ensure that all daily orders are complete and correct.
  • Ensures that materials are on-hand for all current and upcoming shipment needs. This includes bales, bricks, etc. to satisfy mixed loads to customers.
  • Coordinates all activities at the off-site warehouse to help fulfill customer orders.
  • Reviews and ensures completeness for all shipping paperwork and activities.
  • Supports and trains shipping personnel (truck loaders, utility, etc.).
  • Serves as back-up for loading and unloading of truck(s)/trailer(s) when needed.
  • Be capable of using RTF (Real Time Freight) to post loads, pickups, and deliveries as needed
  • Processes re-consignment or diversion actions as needed on shipments or deliveries.
  • Processes and provides freight quotes for truckload shipments.

Qualifications of the Shipping Coordinator:

  • H.S. Diploma with 2+ years of work experience within Customer Service, Logistics or Transportation required. 
  • Requires understanding of logistics transactions, processes, and documentation. 
  • Must have a customer-centric orientation with all contacts and able to professionally and promptly respond to email and phone inquiries. 
  • Intermediate knowledge of Microsoft Office, including Excel, Outlook, Word, and ability to quickly learn company business systems; excellent computer skills. 
  • Able to work in a flexible, ever-changing environment with ongoing interruptions. 
  • Strong numerical and time management skills with attention to detail. 
  • Physical Requirements: Must be able to lift 25 to 40 lbs.

Production Operator

AWF is hiring Production Operator(s) at our Marysville, CA facility for all shifts. The production operator may also be responsible for handling the operation of various equipment – fork trucks, yard trucks, and wheel loaders.

Responsibilities of a Production Operator:

  • Assists and operates various packaging equipment.
  • Prepares custom orders as per the bill of lading
  • Loads and unloads various trucks, as needed.
  • Performs daily cleanup activities and other duties as assigned.
  • Operates forks trucks and other power lift equipment as needed.
  • Maintains and verifies all required paperwork as a part of the job’s responsibility. This includes items such as – production, cleaning, and shipping paperwork.
  • Must follow all safety and plant rules. Must adhere to plant policies including: attendance, non-smoking, and breaks. Must use all required personal protection equipment (PPE).

Qualifications of a Production Operator:

  • High School diploma or GED
  • Ability to lift 20-40 lbs
  • Physical capability to bend, squat, or stoop

Don’t miss out on this amazing long-term career opportunity.

Maintenance Technician

AWF in Marysville, CA seeks a maintenance technician to perform scheduled preventative maintenance, CMMS reporting, repair and maintenance of semi-trailer fleet; working with mechanical equipment, including hydraulic and pneumatic valves, cylinders, pumps, motors, conveyor systems, motor controls, breakers and PLC controls. Prior experience as an industrial mechanical technician highly preferred. Experience in industrial maintenance, electrical, pneumatic and hydraulic troubleshooting required.

Reasons why you should consider a career with AWF:

  • Excellent benefits package– including medical, dental, life, 401k, vision, disability, and paid time off, 7 paid holidays per year
  • Company stability– AWF has been in the industry for 4 generations.
  • Comprehensive training We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive management Enjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security –This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Go back to school!– Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

Key Responsibilities for the Maintenance Technician:

  • Prepares and set up machinery for scheduled production runs
  • Repairs of production equipment
  • Performs mechanical work including, mechanical, electrical, pneumatic and hydraulic troubleshooting
  • Ensures safe work practices, follow safety procedures and complete required safety forms, checklists and permits; and
  • Maintains good industrial housekeeping at workstation, and work areas.
  • Preventative and general maintenance of building and equipment

Qualifications for a Maintenance Technician :

  • Minimum of high school diploma
  • 2+ years of related experience in packing/productions machines
  • Mechanical and machinery background with exposure to high-speed equipment
  • Electrical knowledge
  • Basic welding experience
  • Willingness to work outside when necessary; good at troubleshooting; must have own basic tools

For consideration: Successful candidate must be a non-smoker able to work in a smoke-free environment.  We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k).  If interested, please email resume to [email protected].   

Iowa

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Pella

General Manager

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a General Manager based at its Pella, IA Plant. AWF manufactures at 11 locations spanning the nation, has 400+ employees, and generates over $100M in annual sales revenue.

The General Manager will have P&L responsibility, responsible for managing approximately 25 staff and establishing and accomplishing business objectives.

KEY RESPONSIBILITIES:

  • Responsible for all strategic and business operations (production, maintenance, safety, quality, and service) of Pella facility to include P&L.
  • Effective decision making that positively impacts financial results, employee morale, and customer satisfaction
  • Manage staff (plant operations, maintenance, transportation, and office/accounting), preparing work schedules and assigning specific duties
  • Maintain and promote a culture of continuous improvement regarding safety and good housekeeping
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Establish and implement facility policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary
  • Collaborates with the sales team in defining, developing and implementing sales and marketing strategies
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Raw material and finished goods inventory management
  • Works in collaboration with other plants and management to effectively ensure overall business goals are achieved
  • Responsible for preparation of annual budget/plan and weekly financial/production reports
  • Assist in development of forms and tools to increase company efficiency and risk management
  • Assists in recommendations for new product ideas and new market opportunities

REQUIREMENTS:

  • Bachelors Degree and/or 5 years’ management experience required
  • Lean manufacturing/continuous improvement experience preferred
  • Senior level operations management experience required
  • Exceptional leadership and organizational ability
  • Background in manufacturing, engineering/maintenance, wood products, and transportation preferred
  • Due to the safety sensitivity in a wood processing manufacturing environment, candidate must be a non-smoker.

Office Manager

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks an Office Manager/ Accounting in Pella, IA. AWF manufactures at 11 locations spanning the nation, has approximately 450 employees, and generates over $100M in annual sales. 

Key Responsibilities include:

  • Accounting responsibilities include:
  • General accounting, daily invoicing, accounts payable, inventory control, credit/collections, and month end processing for financial purposes.
  • HR responsibilities include:
  • Maintaining employee files, payroll and benefits administration, recruiting personnel, on-boarding new employees and managing termination paperwork.
  • Administrative support to include: answer telephones, ordering office supplies, managing office files, tracking employee birthdays and anniversaries, arranging lunches, coordination of company picnic and awards night and any other employee related service.

Qualifications:

  • Minimum of 3 years’ office management with Associate’s degree (or equivalent experience)
  • Proficient in Microsoft Office Suite
  • Accurate data entry and accounting skills
  • Professional phone manner and effective verbal and written communications skills
  • Detail oriented and able to handle multiple priorities

Maintenance Technician

AWF in Pella, IA seeks a maintenance technician for the 2nd Shift to perform scheduled preventative maintenance, CMMS reporting, repair and maintenance of semi-trailer fleet; working with mechanical equipment, including hydraulic and pneumatic valves, cylinders, pumps, motors, conveyor systems, motor controls, breakers and PLC controls. Prior experience as an industrial mechanical technician highly preferred. Experience in industrial maintenance, electrical, pneumatic and hydraulic troubleshooting required.

Reasons why you should consider a career with AWF:

  • Excellent benefits package– including medical, dental, life, 401k, vision, disability, and paid time off, 7 paid holidays per year
  • Company stability– AWF has been in the industry for 4 generations.
  • Comprehensive training We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive management Enjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security –This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Go back to school!– Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

Key Responsibilities for the Maintenance Technician:

  • Prepares and set up machinery for scheduled production runs
  • Repairs of production equipment
  • Performs mechanical work including, mechanical, electrical, pneumatic and hydraulic troubleshooting
  • Ensures safe work practices, follow safety procedures and complete required safety forms, checklists and permits; and
  • Maintains good industrial housekeeping at workstation, and work areas.
  • Preventative and general maintenance of building and equipment

Qualifications for a Maintenance Technician :

  • Minimum of high school diploma
  • 2+ years of related experience in packing/productions machines
  • Mechanical and machinery background with exposure to high-speed equipment
  • Electrical knowledge
  • Basic welding experience
  • Willingness to work outside when necessary; good at troubleshooting; must have own basic tools

For consideration: AWF is a tobacco free environment. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). If interested please email cover letter and resume to: [email protected]. AWF is an EEO employer.

Kentucky

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Lebanon

Production Operator

American Wood Fibers, Inc.is hiring Production Operators for Shifts- 2nd and 3rd at our largest manufacturing facility in Lebanon, KY. The Production Operator is responsible for packaging, material handling and other general labor as needed to produce packaged or bulk materials.

Reasons why you should consider a career with AWF:

  • Competitive hourly based pay + profit bonuses!
  • Excellent benefits package – including medical, dental, life, 401k, vision, disability, and paid time off
  • Company stability – AWF has been in the industry for 4 generations.
  • Comprehensive training– We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive managementEnjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security – This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Profitability – The Lebanon plant is experiencing a high volume of orders coming in, which means bigger profit bonus for you!
  • Go back to school! – Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

At AWF, you can enjoy the success and accomplishment you’ve always dreamed of!

If you have the following, we want to hear from you:

  • High School diploma or GED
  • Ability to lift 20-50 lbs
  • Physical capability to bend, squat, or stoop

Don’t miss out on this amazing long-term career opportunity!

Maintenance Technician

AWF in Lebanon, KY seeks a maintenance technician for the 3rd shift to perform scheduled preventative maintenance, CMMS reporting, repair and maintenance of semi-trailer fleet; working with mechanical equipment, including hydraulic and pneumatic valves, cylinders, pumps, motors, conveyor systems, motor controls, breakers and PLC controls. Prior experience as an industrial mechanical technician highly preferred. Experience in industrial maintenance, electrical, pneumatic and hydraulic troubleshooting required.

Reasons why you should consider a career with AWF:

  • Excellent benefits package– including medical, dental, life, 401k, vision, disability, and paid time off, 7 paid holidays per year
  • Company stability– AWF has been in the industry for 4 generations.
  • Comprehensive training We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive management Enjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security –This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Go back to school!– Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

Key Responsibilities for the Maintenance Technician:

  • Prepares and set up machinery for scheduled production runs
  • Repairs of production equipment
  • Performs mechanical work including, mechanical, electrical, pneumatic and hydraulic troubleshooting
  • Ensures safe work practices, follow safety procedures and complete required safety forms, checklists and permits; and
  • Maintains good industrial housekeeping at workstation, and work areas.
  • Preventative and general maintenance of building and equipment

Qualifications for a Maintenance Technician :

  • Minimum of high school diploma
  • 2+ years of related experience in packing/productions machines
  • Mechanical and machinery background with exposure to high-speed equipment
  • Electrical knowledge
  • Basic welding experience
  • Willingness to work outside when necessary; good at troubleshooting; must have own basic tools

For consideration: AWF is a tobacco free environment. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). If interested please email cover letter and resume to: [email protected]. AWF is an EEO employer.

Maryland

Jessup

Production Operator

American Wood Fibers, Inc. is hiring for a Production Operator at our facility in Jessup, MD. Candidate will operate in a safe, efficient manner to maximize production and shipping of wood flour and shavings. Responsibilities include operating baling machinery, palletizing product, and various housekeeping duties. This is a hands-on production job that requires standing while operating machinery.

We have openings on first shift (5:15 am – 2:45 pm) and second shift (3:00 pm – 12:30 am). Shifts currently run Monday through Thursday with a 3 -day weekend.

Production Line Operator Qualifications:

  • High School diploma or GED
  • Ability to lift up to 50 lbs. repetitively
  • Physical capability to bend, squat, or stoop
  • Experience in manufacturing, general labor, packaging goods a plus

Production Line Operator Pay & Perks:

  • Competitive hourly based pay + profit bonuses!
  • Excellent benefits package– including medical, dental, life, vision, disability, paid time off, 7 paid holidays per year, and matching 401k.
  • Company stability– AWF has been in the industry since 1966.
  • Longevity and security –This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Go back to school! – Tuition reimbursement is available for all employees and tuition scholarships are available for children of employees.

Columbia

Regional Safety Coordinator
Location: Lebanon, KY
Reports to: Corporate Director of EHS & AWFExpress

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other  manufacturers and to pet, agricultural and home heating markets, seeks a Regional Safety Coordinator in our Lebanon, KY facility. AWF manufactures at 11 locations spanning the nation, has 400+ employees, and generates over $100M in annual sales revenue. The Regional Safety Coordinator will be Responsible for Coordinating Company EHS efforts in assigned Region, to include Regulatory, Training and Workers’ Compensation.

KEY RESPONSIBILITIES:
• Monitors plant’s Safety performance to evaluate compliance with State, Federal, and Company regulations
• Assists in the administration of plant’s EHS programs. Educates employees on safety standards and expectations as well as safe machine operation.
• Assists in administration of the workers’ compensation program, including effective medical case management, reporting, record maintenance and follow-up.
• Conducts and assists in the direction of accident/incident investigations for workplace incidents while maintaining 24/6 on-call availability. Ensures proper follow up is completed for all investigations and oversees Velocity Database for the plans in their region.
• Coordinates and/or facilitates plant health and safety education and training programs.
• Conducts Safety observations and audits on a regular basis. Provides recommendations to Director regarding ways to improve Safety program
• Secondary duties: Performs other duties as required in support of Regional and Company-wide EHS and Transportation efforts

REQUIREMENTS:
• High School diploma is required. Bachelor’s degree is preferred, but strong work experience will be considered in lieu of degree for the right candidate.
• Experience with PowerPoint, Excel and Safety Management software
• Excellent written and verbal communication skills, including public speaking and presentation skills
• Prefer someone with solid understanding of federal regulations including OSHA, DOT, EPA; and willingness to learn and stay updated regarding on-going changes.
• Ability to manage multiple projects and priorities at the same time while meeting deadlines
• Interpersonal skills, with the ability to establish effective professional relationships with personnel at all levels of an organization.
• Leadership skills, such as the ability to motivate a team and provide feedback; as well as the ability to be self-motivated and work independently.
• Prior industrial manufacturing experience as well as a solid understanding/experience in transportation/logistics (TMS System management or dispatching) is preferred.
• Willingness to travel up to 45%. Sometimes on short notice, is required.
• Willingness to maintain a 24/6 on-call availability is required; as well as comfortable providing first responder assistance either in person or over the phone when necessary.
• Position will be exposed to employees’ personal medical information as related to Workers’ Compensation; an ability to maintain confidentiality at all times is absolutely required.
• Willingness to stand “Against the crowd” when necessary to maintain Safety. Willingness to walk “Besides the crowd” when leading them towards Compliance, AND a passion for both is Required

For consideration: AWF is a smoke free environment, only non-smoking candidates encouraged to apply. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). If interested please email cover letter and resume to: [email protected] AWF is an EEO employer

 

Customer Service Representative
Location: Columbia, MD (Corporate)
Reports to: Customer Service Supervisor

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a Customer Service Representative based at its Columbia, MD Corporate Headquarters. AWF manufactures at 11 locations spanning the nation, has 400+ employees, and generates over $100M in annual sales revenue.
The Customer Service Representative (CSR) will coordinate customer orders from purchase order (PO) receipt to delivery by developing relationships with customer logistics teams, carriers and vendors.

KEY RESPONSIBILITIES:
• Interacting with customers and vendors via phone and email, providing top notch customer service in a business-to-business (B2B) sales support environment
• Works closely with Account Managers in managing customer’s orders, shipments and inventory.
• Accurately enters orders and communicates shipment details with customers, internal and external production, and shipping teams.
• Develops relationships with existing customers to secure repeat orders.
• Documents all customer interactions and history in Customer Relationship Management (CRM) database on a daily basis.
• Manages multiple Excel spreadsheets and other Microsoft office programs.
• Monitors and addresses open orders that might be in jeopardy of not meeting OTIF compliance standards.
• Works closely with multiple plant personnel to ensure orders are scheduled appropriately.
• Clearly communicates updates to internal sales leadership and customer contacts in a timely manner
• Prospecting and/or qualifying new leads to assist with sales campaign activities.
• Engage in inside sales for seasonal items.
• Upselling AWF products to customer base.
• Occasional cold-calling to help promote AWF products.

REQUIREMENTS:
• Bachelor’s Degree preferred or equivalent combination of education, training and experience in a customer service position.
• 5 years (B2B) customer/sales service related experience preferred.
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
• High degree of initiative and independent execution.
• Ability to evaluate alternatives in order to make the best overall decisions based on KPI performance metrics, service requirements, freight needs, economical factors, customer relations and driver availability.
• Proficient in MS Office. Excel skillset must be at a high level.
• Accurate data entry skills.
• Professional phone manner and effective written communications skills.
• Detail oriented and able to handle multiple priorities.

For consideration: AWF is a tobacco free environment. Successful candidate must be a non-smoker. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid
time off and matching 401(k). If interested please email cover letter and resume to: [email protected] AWF is an EEO employer.

 

 

Office Administrator/ Receptionist
Location: Columbia, MD (Corporate)
Reports to: Controller

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks an Office Administrator based at our Columbia, MD Corporate Headquarters. AWF manufactures at 11 locations spanning the nation, has 400+ employees, and generates over $100M in annual sales revenue.
The Office Administrator/ Receptionist will provide exceptional office support by answering incoming calls, greeting clients, customers in a pleasant and courteous manner and perform other administrative duties as assigned.

KEY RESPONSIBILITIES:
• Answer and screen incoming calls and relay information to appropriate party in a professional and courteous manner.
• Greet and receive guests contact person requested by guest and show guest to designated waiting area.
• Take messages with accuracy and promptness
• Maintain corporate calendar via Microsoft Outlook
• Accept and sign for special delivery mail and packages.
• Distribution of mail, packages and faxes.
• Responsible for preparation of outgoing mail and UPS, including taking mail to mail box.
• Manage postage meter
• Responsible for office and kitchen supplies to include inventory, preparation and placement of order, and keeping supplies in stock and organized.
• Miscellaneous regular assignments such as filing, keeping paper supplied in copy machine, mass mailings photocopying, watering plants, preparation and posting of birthday and anniversary announcements.
• Publish weekly management reports
• Coordinate and arrange office luncheons, food for meetings, etc.
• Accurate data entry is required.

REQUIREMENTS:
• Minimum of 3-5 years administrative support experience with a High School diploma
• Proficient in MS Office (specifically, MS Excel and MS Word)
• Experience with Adobe PDF, preferred
• Accurate data entry and accounting skills, required
• Professional phone manner and effective verbal and written communications skills
• Detail oriented and able to handle multiple priorities
• While performing the duties of this job, employees are regularly required to walk, sit, and stand with lifting requirements between 5 to 25 pounds.

For consideration: AWF is a tobacco free environment. Successful candidate must be a non-smoker. We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). If interested please email cover letter and resume to: [email protected] is an EEO employer.

North Carolina

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Laurinburg

Production Operator

American Wood Fibers, Inc.is hiring Production Operators for Shifts- 1st and 2nd at our manufacturing facility in Laurinburg, NC. The Production Operator is responsible for packaging, material handling and other general labor as needed to produce packaged or bulk materials.

Reasons why you should consider a career with AWF:

  • Competitive hourly based pay!
  • Excellent benefits package – including medical, dental, life, 401k, vision, disability, and paid time off
  • Company stability – AWF has been in the industry for 4 generations.
  • Comprehensive training– We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive managementEnjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security – This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Go back to school! – Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

At AWF, you can enjoy the success and accomplishment you’ve always dreamed of!

If you have the following, we want to hear from you:

  • High School diploma or GED
  • Ability to lift 20-50 lbs
  • Physical capability to bend, squat, or stoop

Don’t miss out on this amazing long-term career opportunity!

Texas

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Marshall

General Manager

American Wood Fibers (AWF), a rapidly growing manufacturer of consumer and industrial products sold to other manufacturers and to pet, agricultural and home heating markets, seeks a General Manager based at its Marshall, TX Plant. AWF manufactures at 11 locations spanning the nation, has 400+ employees, and generates over $100M in annual sales revenue.

The General Manager will have P&L responsibility, responsible for managing approximately 40 staff and establishing and accomplishing business objectives.

KEY RESPONSIBILITIES:

  • Responsible for all strategic and business operations (production, maintenance, safety, quality, and service) of Marshall facility to include P&L.
  • Effective decision making that positively impacts financial results, employee morale, and customer satisfaction
  • Manage staff (plant operations, maintenance, transportation, and office/accounting), preparing work schedules and assigning specific duties
  • Maintain and promote a culture of continuous improvement regarding safety and good housekeeping
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Establish and implement facility policies, goals, objectives, and procedures, conferring with senior management and staff members as necessary
  • Collaborates with the sales team in defining, developing and implementing sales and marketing strategies
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Raw material and finished goods inventory management
  • Works in collaboration with other plants and management to effectively ensure overall business goals are achieved
  • Responsible for preparation of annual budget/plan and weekly financial/production reports
  • Assist in development of forms and tools to increase company efficiency and risk management
  • Assists in recommendations for new product ideas and new market opportunities

REQUIREMENTS:

  • Bachelors Degree and/or 5 years’ management experience required
  • General and operations management experience required
  • Exceptional leadership and organizational ability
  • Background in manufacturing, engineering/maintenance, wood products, and transportation preferred
  • Due to the safety sensitivity in a wood processing manufacturing environment, Candidate must be a non-smoker.

Production Operator 

American Wood Fibers, Inc.is hiring Production Operators for Shifts- 1st and 2nd at our manufacturing facility in Marshall, TX. The Production Operator is responsible for packaging, material handling and other general labor as needed to produce packaged or bulk materials.

Reasons why you should consider a career with AWF:

  • Competitive hourly based pay + profit bonuses!
  • Excellent benefits package – including medical, dental, life, 401k, vision, disability, and paid time off
  • Company stability – AWF has been in the industry for 4 generations.
  • Comprehensive training– We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive managementEnjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security – This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Profitability – The Marshall plant is experiencing a high volume of orders coming in, which means bigger profit bonus for you!
  • Go back to school! – Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

At AWF, you can enjoy the success and accomplishment you’ve always dreamed of!

If you have the following, we want to hear from you:

  • High School diploma or GED
  • Ability to lift 20-50 lbs
  • Physical capability to bend, squat, or stoop

Don’t miss out on this amazing long-term career opportunity!

Wisconsin

Why Pellet Fuel?

Pellets are a popular, clean-burning home heating alternative made of renewable resources and currently used throughout the world. As a biomass product, pellets are made from recycled wood. As a result, the price of this cost-efficient fuel is remarkably stable — unlike oil and natural gas – so you avoid unexpected and unpleasant price hikes that can ruin your heating budget.

Pellet fuel is:

  • an all-natural, efficient way to heat your home
  • an effective environmental solution that converts millions of tons of potential landfill waste into energy
  • a significant cost-savings fuel for large-scale environments such as schools, universities, and power plants

Schofield

Production Operator

American Wood Fibers, Inc.is hiring Production Operators for Shifts- 1st and 2nd at our manufacturing facility in Schofield, WI. The Production Operator is responsible for packaging, material handling and other general labor as needed to produce packaged or bulk materials.

Reasons why you should consider a career with AWF:

  • Competitive hourly based pay + profit bonuses!
  • Excellent benefits package – including medical, dental, life, 401k, vision, disability, and paid time off
  • Company stability – AWF has been in the industry for 4 generations.
  • Comprehensive training– We will fully train you on all equipment and practices. Learn valuable skills that you will be able to use for the rest of your professional life.
  • Supportive managementEnjoy supervisors that want to see you succeed and will encourage you to think big and be more.
  • Longevity and security – This is a long-term, full time opportunity. With your hard work and dedication, you can move up within the company! AWF promotes from within whenever possible.
  • Profitability – The Lebanon plant is experiencing a high volume of orders coming in, which means bigger profit bonus for you!
  • Go back to school! – Tuition reimbursement is available for all employees (whether work related or not!), plus tuition scholarships are available for children of employees.

At AWF, you can enjoy the success and accomplishment you’ve always dreamed of!

If you have the following, we want to hear from you:

  • High School diploma or GED
  • Ability to lift 20-50 lbs
  • Physical capability to bend, squat, or stoop

Don’t miss out on this amazing long-term career opportunity!

Instructions to submit AWF Employment Application

Please email the completed employment application to [email protected]  

Thank you for your interest in joining our company. We look forward to speaking with you soon.